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Customer Support
  • mmHead Office: 8108102118
  • mmMumbai: 8108102117/ 18/19
  • mmPune: 020-26338191
  • mmHyderabad: 040-48522026/ 014/ 045
  • mmAhmedabad: 079-27643482/ 7069025171/
  • mmGoa: 0832-2431238
  • mmKolkata: 033-40651132
  • mmDelhi: 9205799299/300
  • mmChennai: 044-22451067
Terms and Conditions
  Velex Logistics Pvt. Ltd.-Terms and Conditions of Shipments Carriage
 
  Shipments are accepted by Velex Logistics Private Limited by its employees and/or authorized agents referred to collectively hereinafter as "VE", subject to the terms and conditions set out hereunder.
 
  1. Airwaybill

1.1 All shipments under the Airwaybill are carried at Owner's risk.

1.2 The VE Airwaybill is non-negotiable and the shipper acknowledges that it is prepared by VE on behalf of the Shipper.

1.3 The responsibility of VE for a shipment accepted under an Airwaybill ceases when the receiver acknowledges the receipt of the shipment by affixing his/her signature on the VE delivery record.
 
  2. Shipper's Acknowledgement

2.1 The shipper warrants that he is the rightful owner of the shipment sent through VE and hereby accepts VE terms and conditions.

2.2 The shipper warrants that the shipment does not contravene the provisions of the Indian Post Office Act or any other law for the time being in force prohibiting its possession and carriage, and is properly marked and addressed and packed to ensure safe handling and delivery.

2.3 The shipper shall be solely liable for all costs and expenses (which shall without limitation include Octroi, state and local taxes and imposts) related to the shipments and for costs incurred either in returning the shipment to the shipper or warehousing the shipment pending such return.

2.4 The shipper accepts the condition that the shipment is being carried by VE from point of rendering only up to the address shown on the shipment and, in case this shipment has to be rerouted/redirected/returned for any reason whatsoever, the shipper shall pay in advance all charges levied by VE for such rerouting/ redirection/return as per the normal schedule of VE, as also by Octroi, State, Local Taxes, Imposts etc. applicable thereon. VE will hold such shipments at Destination mentioned on the Airwaybill for maximum period of 10 days from the date of shipment. Thereafter, VE reserves the right to destroy the shipment without informing the shipper, and the shipper indemnifies VE against any claim or liability.

 
  3. VE Right of Inspection of Shipment

VE has the right but not the obligation to open and/or inspect the shipment also VE reserves the right to refuse shipments not conforming to these terms and conditions without assigning any reason whatsoever.
 
  4.Octroi

Any Octroi Sales Tax or Duties as may be applicable on this shipment will be payable by the consignee at the time of delivery of the shipment. VE reserves the right of lien on any shipment till such dues are paid in full.
 
  5. Lien on Goods Shipped

VE will have a lien on goods shipped for courier charges, Octroi or State Taxes, advance or other charges of any kind arising out of carriage, and may refuse to surrender possession of goods until such charges are paid.
 
  6.Limitation of Liability

Without prejudice to Section 7 and Section 8, the liability of VE for any loss or damage to the shipment (which terms shall include all documents or parcels consigned through VE), shall be the lowest of (a) Rs.100/=(Rupees One Hundred only) or (b) actual amount of loss or damage to the shipment or(c) actual value of the shipment determined, without regard to the commercial utility or special value to the shipper.
 
  7. Consequential Damages Excluded

VE SHALL NOT BE LIABLE IN ANY EVENT FOR ANY CONSEQUENTIAL OR SPECIAL DAMAGES OR OTHER DIRECT OR INDIRECT LOSS HOWSOEVER ARISING, whether or not VE has knowledge that such damages might be incurred, including but not limited to loss of income, profits, interest, utility or loss of market.
 
  8.Liabilities excluded, force majeure

VE will not be liable for loss or damage to the shipment or a delay in picking up or delivering shipment if it is
(a) Due to acts of God, force majeure occurrence of any cause reasonably beyond the control of VE, or loss or damage caused through strikes, riots, political and other disturbances such as fire, accident of the vehicle carrying the goods, explosions, beyond the control of VE for the shipments carried by VE.

(b) Caused by:-
  • The act, fault or commission of the shipper, the consignee or any other party claiming an interest in the shipment (including violation of any terms or conditions, thereof), or any other person
  • The transport operators by air, rail or road not adhering to schedule for any reason whatsoever
  • Government officials in discharge of their official duties such as Customs/Taxation/Octroi Inspection etc
  • The nature of the shipment or any defects, characteristics, inherent vice, thereof
  • Electrical or magnetic injury, erasure or other such damages to Photographic images or recording in any form. The shipper indemnifies VE against loss, damages, penalties, actions, proceedings etc. that may be instituted by any Government Officials in discharge of their official duties such as Customs/Taxation/Octroi Inspection etc. No liability is assumed for any errors and/or omissions in any information/data which is imparted in respect of the shipment traveling under the Air Airwaybill.

 
  9.Claims

Any claim must be brought by the shipper and delivered in writing to the office of VE nearest to the location at which the shipment is accepted within 30 days of the date of such acceptance. No claim can be made against VE beyond this time limit.No claim for loss or damage will be entertained until all charges have been paid. The amount of any such claim will not be deducted from courier charges owed to VE. ALL DISPUTES AND CLAIMS ARE SUBJECT TO THE EXCLUSIVE AND IRREVOCABLE JURISDICTION OF COURTS IN MUMBAI ONLY WITHOUT REGARD TO PRINCIPLES OF CONFLICTS OF LAWS.
 
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