Velex E-CommerceVelex Logistics Pvt Ltd is one "Preferred Service Provider" for E-commerce company in India.Today, the market place is flooded with several e-commerce options for shoppers to choose from. The growth of e-commerce industry in India has been phenomenal as
more shoppers have started discovering the benefits of using this platform. There is enough scope for online businesses in the future
if they understand the Indian shopper’s psyche and cater to their needs.
Delivering ExperienceIndian e-commerce industry has evolved over a period of time with innovations that have changed the rules of the game globally.
Cash on delivery (COD) is one such example. Besides COD, e-commerce need to build trust and confidence through Customer experience this encompasses every interaction a customer has with your service from placing an
order to the actual delivery experience.
Service FulfillmentProviding a great delivery experience is one of the core aspects to delighting customers. This doesn’t necessarily mean constantly
pushing the frontier on faster deliveries. Being a day behind the fastest in the market isn’t a big deal, but trust, consistency and
reliability are more important. The more faith the customer has in your delivery service, the more likely he is to buy again. In a short
span of time , ‘Velex’ helped its customers in becoming a good brand image with its ‘VeCOM’ technology (an on-line tool
developed by Velex Logistics Pvt. Ltd. for its internal use , which provides a real time status to its customers)